Terms of service

TERMS OF SERVICE

OSTTRAVALLE | Official Terms and Conditions

Last Updated: 19 October 2026

Welcome to OSTTRAVALLE.

These Terms of Service govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to be bound by these Terms, subject to your statutory rights under applicable law.

Please read these Terms carefully before using our website.

Website: https://osttravalle.store

Customer Support: hello@osttravalle.store

1. OVERVIEW

This website is operated by OSTTRAVALLE. Throughout the website, the terms "we", "us" and "our" refer to the business operating under the OSTTRAVALLE trading name.

OSTTRAVALLE provides an online retail platform specialising in contemporary men's fashion, clothing, footwear and accessories.

These Terms apply to all visitors, customers and other users of our website.

By placing an order, you acknowledge that you have had the opportunity to review these Terms and the relevant information about your purchase.

Nothing in these Terms excludes or restricts any mandatory consumer protection rights granted under applicable United Kingdom law.

2. BUSINESS INFORMATION

Trading Name: OSTTRAVALLE

Website: https://osttravalle.store

Email: hello@osttravalle.store

Customers may contact our support team for assistance with orders, products, delivery, returns and general enquiries.

3. ELIGIBILITY AND WEBSITE USE

By using our website, you confirm that you have the legal capacity to enter into a binding contract or have the necessary consent to do so.

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Submit false, misleading or unauthorised information.
Interfere with the security or functionality of the website.
Attempt to gain unauthorised access to customer accounts or systems.
Upload or transmit malicious software.
Infringe the intellectual property rights of OSTTRAVALLE or third parties.
Use automated systems to disrupt or place an unreasonable burden on our services.

We may take reasonable and proportionate measures to prevent misuse of our website, subject to applicable law.

4. PRODUCTS AND DESCRIPTIONS

OSTTRAVALLE aims to provide accurate descriptions, photographs, specifications and information about all products offered for sale.

We make reasonable efforts to display product colours, textures, designs and sizes accurately.

However, product appearance may vary slightly depending on screen settings, lighting and individual devices.

Minor differences in product appearance do not necessarily constitute a defect, although products must comply with their descriptions and applicable consumer rights.

All products supplied must meet the requirements of the Consumer Rights Act 2015, including applicable requirements concerning satisfactory quality, fitness for purpose and conformity with description.

We reserve the right to update product descriptions and discontinue products, provided that doing so does not unlawfully affect existing contracts.

5. PRODUCT AVAILABILITY

All products are offered subject to availability.

We endeavour to maintain accurate inventory information, but stock availability may change.

If an item becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution.

Where we cannot fulfil an accepted order, you will be entitled to a refund for any unavailable products in accordance with applicable law.

We will not substitute products without your agreement.

6. PRICING AND CURRENCY

Unless otherwise specified, prices displayed on our website are expressed in Pounds Sterling (GBP, £).

We aim to ensure all advertised prices are clear, accurate and not misleading.

Any applicable taxes, delivery charges or other mandatory charges will be disclosed as required by law before you place your order.

Where VAT applies, prices displayed to UK consumers will include VAT where legally required.

We reserve the right to change prices for future purchases without prior notice.

Price changes will not affect orders where a binding contract has already been formed, except where changes are legally permitted and expressly agreed.

Where an obvious pricing error occurs, we will notify you before accepting the affected order or, where a contract has already been formed, handle the matter in accordance with applicable contract law.

7. ORDERS AND CONTRACT FORMATION

When you place an order through our website, you are making an offer to purchase the selected products.

After your order is submitted, we will provide an electronic acknowledgement confirming receipt of your order.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

A binding sales contract is formed when we issue an order acceptance or dispatch confirmation, whichever is expressly identified as acceptance in our checkout communications.

If we cannot accept your order, we will notify you and refund any payment collected for products we cannot supply.

Reasons for declining an order may include:

Product unavailability.
Inability to authorise payment.
Reasonable suspicion of fraudulent activity.
Errors requiring correction before acceptance.
Delivery restrictions.
Other legitimate reasons permitted by law.

We will not reject or cancel an accepted order arbitrarily or in a manner inconsistent with applicable consumer law.

Before submitting an order, you will have the opportunity to review and correct relevant order details.

8. PAYMENT METHODS

Payment must be made using one of the payment methods offered at checkout.

Available payment methods may include debit cards, credit cards and supported digital payment services.

Payment transactions are processed through authorised payment service providers.

OSTTRAVALLE does not require customers to disclose complete payment card information through email.

You agree to provide accurate payment and billing information.

We may conduct reasonable payment verification checks to protect customers and prevent fraud.

Where payment cannot be authorised, we may decline to accept the order.

We will not impose prohibited payment surcharges.

9. SHIPPING AND DELIVERY

OSTTRAVALLE offers delivery services to destinations made available at checkout.

Available shipping options, applicable charges and estimated delivery periods will be displayed before you complete your purchase.

Delivery estimates may vary depending on the destination, selected shipping method and operational circumstances.

Where a delivery period has been agreed, we will endeavour to deliver within that period.

Under the Consumer Rights Act 2015, where no delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.

Where delivery is delayed, customers may have statutory rights to require delivery within an additional appropriate period or terminate the contract in applicable circumstances.

Risk of loss or damage generally remains with OSTTRAVALLE until the goods come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable statutory exceptions.

Please refer to our Shipping Policy for further information.

10. DELIVERY ADDRESSES

Customers are responsible for providing accurate and complete delivery information.

Please review your delivery address carefully before placing an order.

If you discover an error, contact us promptly at:

hello@osttravalle.store

We will make reasonable efforts to assist with requested amendments before dispatch.

Where delivery problems arise because incorrect information was supplied, we will assess the circumstances and any additional charges fairly and in accordance with applicable law.

Nothing in this section excludes our legal obligations concerning delivery or the transfer of risk.

11. CANCELLATIONS AND RETURNS

Customers purchasing eligible products online generally have a statutory right to cancel their purchase within 14 days after receiving the goods.

The right to cancel is governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Customers must communicate their decision to cancel within the applicable cancellation period.

Following cancellation, goods must generally be returned within 14 days after the cancellation notification.

Refunds will be handled in accordance with applicable statutory requirements, including the rules on timing, repayment methods and standard delivery charges.

Certain statutory exclusions may apply, including to qualifying personalised products and certain unsealed hygiene-sensitive goods.

For detailed information, please consult our Return and Refund Policy.

Nothing in these Terms restricts your statutory cancellation rights.

12. FAULTY OR NON-CONFORMING GOODS

Under the Consumer Rights Act 2015, products must meet applicable legal standards.

If a product is faulty, not as described or otherwise fails to conform to the contract, you may be entitled to statutory remedies.

These remedies may include:

A short-term right to reject qualifying faulty goods, generally within 30 days.
Repair or replacement where applicable.
A price reduction.
A final right to reject in qualifying circumstances.

The appropriate remedy depends on the circumstances and applicable statutory conditions.

Consumers may have rights beyond the initial 30-day period.

Any voluntary warranty or commercial guarantee offered by OSTTRAVALLE is additional to, and does not replace, statutory rights.

13. REFUNDS

Refunds will be issued in accordance with our Return and Refund Policy and applicable consumer legislation.

Where a statutory cancellation refund is due, we will use the same payment method employed for the original transaction unless you expressly agree otherwise.

We will not impose additional fees for statutory refunds.

Where the law requires reimbursement of standard delivery charges, those charges will be included.

Refund timing will comply with the relevant legal requirements.

We will not unlawfully withhold a statutory refund or require customers to accept store credit where a monetary refund is legally due.

14. PROMOTIONS AND DISCOUNTS

From time to time, OSTTRAVALLE may offer promotional campaigns, discount codes or special offers.

Specific promotions may be subject to additional conditions disclosed before participation.

Promotional terms will be presented clearly and will not mislead customers about savings, availability or eligibility.

Discount codes may be subject to reasonable restrictions, including expiration dates or limits on their use, where properly disclosed.

Any promotional conditions will operate subject to applicable consumer protection law.

We reserve the right to withdraw or modify future promotions, but changes will not unfairly remove benefits already contractually acquired.

15. ACCOUNTS AND CUSTOMER INFORMATION

You may be offered the option to create an account to facilitate purchases and manage order information.

You are responsible for taking reasonable steps to protect your account credentials.

You agree to provide accurate information when creating an account or placing an order.

Please notify us if you believe your account has been accessed without authorisation.

We may restrict access to accounts where reasonably necessary to prevent fraud, security threats or unlawful activities.

Any restrictions will be proportionate and consistent with applicable law.

Your personal information will be processed in accordance with our Privacy Policy and applicable data protection legislation.

16. PRIVACY AND DATA PROTECTION

OSTTRAVALLE respects the privacy of its customers and website visitors.

We process personal information in accordance with applicable UK data protection requirements, including:

The UK General Data Protection Regulation (UK GDPR).
The Data Protection Act 2018.
The Privacy and Electronic Communications (EC Directive) Regulations 2003, where applicable.

Personal information may be processed for legitimate purposes such as order fulfilment, payment processing, delivery, customer support and legal compliance, subject to an appropriate lawful basis.

Where consent is required for marketing communications or non-essential cookies, we will seek it in accordance with applicable law.

Customers may exercise their applicable data protection rights.

Further information is available in our Privacy Policy.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, website content, including original text, graphics, product photography, branding, logos and design elements, is owned by OSTTRAVALLE or used under appropriate permission or licence.

Applicable intellectual property rights are protected under UK law.

You may use the website for legitimate personal shopping purposes.

You must not reproduce, commercially exploit, distribute or modify protected material without appropriate permission, except where permitted by law.

All third-party trade marks, images and materials remain the property of their respective owners.

Nothing in these Terms limits any lawful exception to intellectual property rights.

18. THIRD-PARTY SERVICES AND LINKS

Our website may include services provided by third parties, such as payment processors, shipping providers and technology platforms.

Our website may also contain links to external websites.

External websites are operated independently and may have their own terms and privacy policies.

We are not responsible for the independent content or practices of unrelated third-party websites merely because we provide a link.

However, nothing in these Terms excludes any responsibility OSTTRAVALLE has under law for services used to fulfil our contractual obligations.

19. WEBSITE SECURITY

We aim to maintain a reasonably secure and functional website.

You must not attempt to compromise website security, interfere with transactions or gain unauthorised access to restricted systems.

We may implement security measures to protect users, payment processes and website infrastructure.

Where necessary, we may temporarily suspend access to the website for security, maintenance or technical reasons.

Any such action will be proportionate and will not unlawfully interfere with existing consumer rights.

20. WEBSITE AVAILABILITY

We aim to keep our website accessible and operational.

However, temporary interruptions may occur due to maintenance, technical problems, system updates or circumstances outside our reasonable control.

We do not guarantee that access to the website will be uninterrupted at all times.

Any limitations concerning website availability do not affect statutory rights relating to purchases or services already contracted.

21. PROHIBITED ACTIVITIES

Users must not engage in activities that compromise the integrity, security or lawful operation of our website.

Prohibited activities include:

Fraudulent purchases or payment misuse.
Unauthorised attempts to access customer information.
Distribution of malware or harmful software.
Unlawful interference with website functionality.
Misrepresentation or identity fraud.
Infringement of intellectual property rights.
Activities intended to deceive customers or third parties.

Where misuse occurs, we may take lawful and proportionate action, including restricting access or reporting suspected criminal conduct to relevant authorities.

22. LIMITATION OF LIABILITY

Nothing in these Terms excludes or restricts liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights where liability cannot lawfully be excluded.
Any other liability that cannot legally be excluded or restricted.

OSTTRAVALLE remains responsible for losses that are a foreseeable consequence of our breach of contract or failure to exercise reasonable care and skill, subject to applicable law.

We are not responsible for losses that are not legally attributable to our acts or omissions.

Where products are purchased for personal consumer use, we do not generally accept liability for commercial losses arising from their use in business activities, to the extent such limitation is lawful and fair.

No provision of these Terms is intended to create an unfair contractual imbalance or deprive consumers of remedies available under UK law.

23. EVENTS OUTSIDE OUR REASONABLE CONTROL

Occasionally, circumstances outside our reasonable control may affect our ability to fulfil certain obligations.

Examples may include severe weather, natural disasters, significant transport disruption or other extraordinary events.

Where such circumstances affect an order, we will take reasonable steps to minimise disruption and communicate relevant information.

We will continue to comply with applicable statutory obligations.

This section does not automatically remove customers' rights to cancellation, delivery remedies or refunds.

24. CONSUMER PROTECTION AND FAIR TRADING

OSTTRAVALLE is committed to conducting business fairly and transparently.

We aim to comply with applicable consumer protection legislation, including the Digital Markets, Competition and Consumers Act 2024.

We will not knowingly engage in misleading, aggressive or otherwise prohibited unfair commercial practices.

Material product information, pricing, delivery charges and relevant purchase conditions will be presented clearly before customers make a purchasing decision.

These Terms must be interpreted consistently with applicable statutory requirements concerning fair and transparent consumer contracts.

25. COMPLAINTS AND CUSTOMER SERVICE

If you experience a problem with an order or have a concern about our products or services, please contact our customer support team.

Email: hello@osttravalle.store

Website: https://osttravalle.store

Please provide your order number and a description of the issue where relevant.

We aim to investigate complaints fairly and provide an appropriate response.

Where a dispute cannot be resolved directly, customers may pursue available statutory remedies through the appropriate courts or other applicable dispute resolution procedures.

We will provide any information about alternative dispute resolution that we are legally required to provide.

26. GOVERNING LAW AND JURISDICTION

For consumer contracts with customers residing in England and Wales, these Terms are generally governed by the laws of England and Wales, subject to applicable mandatory consumer protections.

Consumers residing in Scotland or Northern Ireland retain the benefit of applicable mandatory consumer protections and any rights to bring proceedings in courts that have jurisdiction under relevant law.

For customers outside the United Kingdom, mandatory consumer protection laws applicable to their contracts may also apply.

Nothing in these Terms restricts a consumer's legal right to bring proceedings before a court with jurisdiction under applicable law.

27. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated in accordance with applicable law.

The remaining provisions will continue to apply to the extent they can lawfully and fairly operate independently.

Nothing in this section permits the enforcement of an unfair consumer contract term.

28. NO WAIVER

A delay or failure by OSTTRAVALLE to exercise a contractual right does not necessarily constitute a waiver of that right.

Any exercise of rights under these Terms remains subject to applicable consumer law and the principles governing fair contractual terms.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in law, website functionality, operational procedures or our business practices.

The latest version will be published on our website.

Updated Terms will generally apply to future transactions.

Changes will not retrospectively remove or unfairly alter customers' rights under existing contracts.

Where required by law, we will provide appropriate notice of relevant changes.

30. ENTIRE AGREEMENT

These Terms, together with the relevant information provided at checkout and any policies incorporated into the contract, form part of the agreement governing your purchase.

Applicable policies may include:

Return and Refund Policy.
Shipping Policy.
Privacy Policy.
Any relevant product-specific conditions.

Where information provided to a consumer before the contract is formed becomes binding under applicable law, these Terms do not override that information unlawfully.

Nothing in this section limits statutory rights or excludes liability for fraudulent misrepresentation.