Contact information

CONTACT INFORMATION

OSTTRAVALLE | Customer Support & Contact Details

Last Updated: 19 October 2026

GET IN TOUCH

Welcome to OSTTRAVALLE.

We are committed to providing exceptional customer service and ensuring that every shopping experience is smooth, secure and enjoyable.

Whether you have a question about our products, need assistance with an order or require information about shipping and returns, our customer support team is here to help.

1. CUSTOMER SERVICE

For general enquiries, product information, order assistance and customer support, please contact us using the details below.

Store Name: OSTTRAVALLE

Website: https://osttravalle.store

Customer Support Email: hello@osttravalle.store

Our team aims to respond to enquiries as promptly as reasonably possible.

2. ORDER ENQUIRIES

If you have a question about an existing order, please contact:

Email: hello@osttravalle.store

To help us assist you efficiently, please include:

Your full name.
Your order number.
The email address used at checkout.
A brief description of your enquiry.

Our customer service team can assist with order confirmations, delivery information, tracking updates and general purchase enquiries.

3. SHIPPING AND DELIVERY SUPPORT

For questions regarding shipping methods, delivery estimates, delayed deliveries or tracking information, please contact our support team.

Email: hello@osttravalle.store

Our delivery options include:

Standard Shipping

Complimentary delivery with an estimated delivery time of 5–12 business days.

Express Shipping

A paid delivery option with an estimated delivery time of 5–8 business days. Applicable charges are displayed at checkout.

Delivery estimates and applicable conditions are detailed in our Shipping Policy.

4. RETURNS, REFUNDS AND EXCHANGES

If you would like to return an item, request a refund or enquire about an exchange, please contact:

Email: hello@osttravalle.store

Please include your order number and the relevant product details.

Our customer support team can provide guidance on the returns process and the appropriate return address.

For additional information, please refer to our Return and Refund Policy.

Your statutory consumer rights remain protected under applicable United Kingdom legislation.

5. PRODUCT INFORMATION

If you require assistance with sizing, product specifications, materials, care instructions or availability, we are happy to help.

Email: hello@osttravalle.store

We aim to provide accurate product information to help you make informed purchasing decisions.

6. COMPLAINTS AND CUSTOMER FEEDBACK

Your satisfaction is important to us.

If you have experienced an issue with a product, order or service, please contact our customer support team.

Email: hello@osttravalle.store

We aim to review customer concerns fairly, professionally and in accordance with applicable consumer protection legislation.

You may also contact us with suggestions or feedback about your shopping experience.

Nothing in our complaints procedure limits your statutory rights or available legal remedies.

7. BUSINESS AND LEGAL ENQUIRIES

For formal correspondence, business enquiries or legal matters, please use the following details:

Trading Name: OSTTRAVALLE

Email: hello@osttravalle.store

8. PRIVACY AND DATA PROTECTION ENQUIRIES

For questions relating to personal information, privacy rights or data protection, please contact:

Email: hello@osttravalle.store

Subject: Privacy Enquiry

We handle personal information in accordance with applicable United Kingdom data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Further details are available in our Privacy Policy.