Shipping policy

SHIPPING POLICY

OSTTRAVALLE | Shipping & Delivery Information

Last Updated: 19 October 2026

At OSTTRAVALLE, we are committed to providing a reliable, convenient and transparent delivery experience.

We understand that receiving your order safely and efficiently is an important part of your shopping experience. Our shipping services are designed to provide flexibility and convenience for every customer.

Please review our Shipping Policy before placing your order.

Website: https://osttravalle.store

Customer Support: hello@osttravalle.store

1. SHIPPING OPTIONS

OSTTRAVALLE offers two shipping methods for customers in the United Kingdom.

STANDARD SHIPPING — FREE

Estimated Delivery Time: 5–12 business days.
Shipping Cost: FREE.
Delivery Service: Standard tracked delivery, where tracking is available.

Standard Shipping is provided free of charge for eligible orders placed through our website.

EXPRESS SHIPPING — PAID

Estimated Delivery Time: 5–8 business days.
Shipping Cost: Calculated and displayed at checkout.
Delivery Service: Priority delivery, with tracking where available.

Express Shipping is available for customers who prefer a faster delivery option.

The applicable Express Shipping charge will be clearly displayed before you complete your purchase.

2. ORDER PROCESSING

After your order has been placed, it will undergo processing and preparation for dispatch.

Order processing may include:

Payment verification.
Product availability confirmation.
Quality checks.
Packaging and shipment preparation.
Handover to the delivery carrier.

Any applicable processing time will be communicated before purchase and reflected in the delivery information provided to customers.

You will receive an order confirmation at the email address entered during checkout.

Once your order has been dispatched, we will provide a shipping confirmation where available.

3. ESTIMATED DELIVERY TIMES

Our standard delivery estimates are:

Shipping Method	Estimated Delivery
Standard Shipping	5–12 business days
Express Shipping	5–8 business days

Business days generally refer to Monday through Friday, excluding UK bank holidays.

Delivery estimates are calculated based on the delivery information presented at checkout and the applicable shipping arrangements.

Delivery times may be affected by operational circumstances, customs procedures where applicable, adverse weather or transport disruptions.

We aim to deliver all orders within the communicated delivery period.

These delivery estimates do not remove or limit your statutory rights where goods are delivered late or not delivered.

4. SHIPPING COSTS

We believe in providing clear and transparent shipping information.

Standard Shipping: Complimentary delivery.

Express Shipping: A paid delivery option, with the applicable charge displayed at checkout.

All shipping charges will be disclosed before customers submit an order.

No additional delivery fees will be charged without the customer's agreement, except where otherwise permitted by applicable law.

5. ORDER TRACKING

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking details may be provided by email and may include:

A tracking number.
The name of the delivery carrier.
A tracking link.
Information about the shipment's progress.

Please allow reasonable time for the carrier's tracking system to update after dispatch.

If you have not received tracking information or require assistance locating your order, please contact:

hello@osttravalle.store

6. DELIVERY DESTINATIONS

OSTTRAVALLE primarily serves customers in the United Kingdom.

Delivery availability will be indicated during checkout.

We may offer shipping to additional international destinations where supported by our delivery partners.

If an address or destination is not supported, the relevant shipping option may not be available at checkout.

We reserve the right to update future delivery destinations, subject to existing contractual obligations.

7. DELIVERY DELAYS

We work to ensure that orders arrive within their estimated delivery periods.

However, delays may occasionally occur because of circumstances such as:

Severe weather conditions.
Transport or logistics disruptions.
Carrier operational issues.
Customs clearance where applicable.
Public holidays.
Other circumstances affecting delivery operations.

Where we become aware of a significant delay, we will endeavour to communicate relevant information.

If we fail to deliver within the agreed delivery period, you may have legal remedies under the Consumer Rights Act 2015.

Where applicable, you may request delivery within an additional appropriate period or exercise your statutory right to terminate the contract.

Nothing in this policy limits these rights.

8. LOST OR MISSING ORDERS

If your order has not arrived within the agreed delivery period, please contact our customer support team.

Email: hello@osttravalle.store

Please include:

Your order number.
Your full name.
Your delivery address.
Any available tracking information.

We will investigate the matter with the relevant carrier.

Under applicable UK consumer legislation, OSTTRAVALLE generally remains responsible for the goods until they come into the physical possession of the customer or an authorised recipient, subject to the relevant statutory exceptions.

Where an order is confirmed lost or cannot be delivered, we will provide an appropriate resolution in accordance with your statutory rights.

This may include replacement goods or a refund where legally required.

9. INCORRECT OR INCOMPLETE DELIVERY ADDRESSES

Customers are responsible for providing accurate delivery details when placing an order.

Please verify the following information:

Full name.
Street address and property number.
Flat or apartment number, where applicable.
Town or city.
Postcode.
Country.
Contact information.

If you identify an error after completing your purchase, please contact us as soon as possible.

Email: hello@osttravalle.store

We will make reasonable efforts to update your delivery information before dispatch.

Address amendments cannot always be guaranteed once a shipment has entered the carrier's network.

Any additional delivery arrangements will be handled fairly and in accordance with applicable consumer law.

10. UNSUCCESSFUL DELIVERY ATTEMPTS

If a carrier is unable to complete a delivery, the parcel may be:

Scheduled for another delivery attempt.
Held at an appropriate collection location.
Returned to the sender.

Available arrangements depend on the delivery service used.

If your order is returned because delivery could not be completed, please contact our customer support team.

We will review the circumstances and explain the available options.

Any additional charges or refund adjustments will be applied only where legally permitted.

11. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible.

Email: hello@osttravalle.store

Where available, please provide:

Your order number.
A description of the damage.
Photographs of the product and packaging.

Photographs assist with our assessment but are not a mandatory condition for exercising your statutory consumer rights.

Where goods arrive damaged or faulty, you may be entitled to a refund, repair, replacement or other remedy under the Consumer Rights Act 2015.

We will handle such claims in accordance with applicable UK consumer law.

12. MULTIPLE SHIPMENTS

In certain circumstances, products from the same order may be dispatched separately.

If your order is sent in multiple shipments, you may receive separate dispatch notifications and tracking details.

Where products are delivered separately, the relevant statutory cancellation period may run from receipt of the final item, in accordance with applicable legislation.

We will not impose undisclosed additional delivery charges because an order is divided into multiple shipments.

13. CUSTOMS, IMPORT DUTIES AND TAXES

Where goods are shipped internationally or imported into the United Kingdom, customs procedures and import requirements may apply.

Any import charges that customers are required to pay will be disclosed before purchase to the extent required by applicable law.

We will not impose undisclosed mandatory delivery or import charges.

Where international shipping is available, applicable customs duties and taxes may vary depending on the destination, product and shipping arrangements.

Customers may contact our support team for clarification before placing an order.

14. CANCELLATIONS AND RETURNS

Customers purchasing eligible goods online generally have a statutory right to cancel within 14 days after receiving their order.

If you wish to cancel or return an order, please refer to our Return and Refund Policy.

Where a full order is validly cancelled under the statutory cooling-off rules, the original standard delivery charge, if any, will be refunded as required by law.

Additional charges paid for an enhanced delivery method, such as Express Shipping, may be excluded from the statutory delivery-cost reimbursement to the extent permitted by law.

Where goods are faulty, incorrect or otherwise non-conforming, customers retain their statutory remedies.

For assistance, please contact:

hello@osttravalle.store

15. YOUR STATUTORY DELIVERY RIGHTS

Under the Consumer Rights Act 2015, traders must deliver goods within the agreed delivery period.

Where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is formed.

Where goods are not delivered as legally required, customers may have the right to require delivery within an additional appropriate period or terminate the contract in the circumstances specified by law.

Where a contract is lawfully terminated for non-delivery, applicable refunds must be provided without undue delay.

Nothing in this Shipping Policy excludes, restricts or replaces statutory consumer rights.